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Privacy Terms
Mario
13-10-2012 12:52
Privacy Policy
Updated: January 11, 2012
Disney Club Penguin ("Club Penguin") is operated and presented to users in all locations by Disney Online Studios Canada Inc. (formerly known as Club Penguin Entertainment Inc.), located in 500-1628 Dickson Avenue, Kelowna, British Columbia , Canada VIY 9X1. This Privacy Policy covers the use of the information it collects Club Penguin.
Our mission is to provide a website fun, entertaining and safe that can be used by people of all ages. We are dedicated to safeguarding all personal information collected through the Club Penguin website. We ensure that our Privacy Policy and our practices on information management adhere to the Law of Protection of Children Online Privacy force in the United States, the applicable legislation on data protection in the European Union legislation Canadian federal and provincial privacy, other data protection laws and all other laws that might become applicable.
In order to assure our guests a rewarding online experience, we provide you with this Privacy Policy describes the practices on information management using the website Club Penguin (www.clubpenguin.com), which includes the how we collect, use and disclose personal information.
Information we collect
We need the consent of a parent when a child wants to register. As described in this Privacy Policy, we obtain directly from children who are registered for the first time on the website an email from parents, the account name and password of the child. When a child who is already registered in Club Penguin acquires a paid subscription, we collect personally identifiable information ("PII") additional registered parents. The types of PII that may be collected include the full name, email address, billing credit card (or other payment method), including the mailing address of the parent. The Club Penguin website does not request, as a condition of participation in an activity, which discloses more than that IPI as reasonably necessary for the child to participate in such activity.
The Club Penguin website asks children a valid email address of one of your parents to register on the website to participate in the virtual world of Club Penguin, play games and view content. We use the email address of the parent to send a message that can be used to activate the account of Club Penguin, inform the father or mother about our privacy practices and to send letters to his father or mother on their accounts and those of their children in Club Penguin or about features of our site, including regular updates on Club Penguin for parents and for other purposes described in this Privacy Policy. This email address is associated with the user name of the account. With the permission of the parent of the child, we can also use this email to send promotional messages to his father or mother on Club Penguin and / or the products and services of the family of Walt Disney companies. The parent of the child may revoke your permission to receive promotional messages from Club Penguin and / or family of companies Walt Disney at any time by contacting the customer service department in support.es @ clubpenguin.com and can unsubscribe to receive email communications Club Penguin promotion and / or family of Walt Disney companies by clicking the unsubscribe link that appears in those emails.
We may also request a user name and an email address when a user submits a form through the "Contact Us" Club Penguin website in order to answer the query. We ask for the email address for the sole purpose of responding directly a specific query only once.
For some of our activities, such as surveys, games or contests, we may ask users to information that is not personally identifiable, such as your country of residence or the user's favorite color. Also allow users to chat online (chat) through our website, but we take the necessary steps so that users do not disclose personal information through this function. These measures include the application of filters and the use of an online moderator. However, if you use the chat feature on this website and disclose personally identifiable information should be aware that this information may be read, collected, or used by other users. We strongly suggest that you do not divulge personal information (such as real name, email address, phone number, etc..) The user or any third party in these online chats, and we are not responsible for the personally identifiable information you choose to submit through the chat function. Finally, we may offer blogs or other Public Forums (as defined in the Terms of Use governing the website ("Terms of Use")), as well as other features in which you can provide Submissions (as defined in Terms of Use), but we take certain measures, including a moderator designate online, so that users can not communicate personal information through these Public Forums. If you use a Public Forum on this website and discloses personally identifiable information, you should be aware that this information may be read, collected, or used by other users. We assume no responsibility for the personally identifiable information you choose to disclose in these public forums.
Additionally, when visitors come to our site, we may collect, passively, computer information that is not personally identifiable, such as the type of computer operating system (eg., Windows XP or Mac OS), the direction user IP address, the web browser (eg., Firefox, Internet Explorer), the frequency with which guests visit various parts of our sites and information regarding the Internet service provider to make our sites more interesting and helpful for you and for other purposes related to our business. It is possible that we or one of our contractors on our behalf, we collect this information is not personally identifiable through the use of software technologies such as unique identifiers or "cookies." Cookies are small pieces of information that we place in visitors' browsers to store their preferences. You can set up your computer so that warn you each time a cookie is sent, or you can choose to enable / disable all cookies. You can do it through the settings of your browser (Firefox or Internet Explorer). Note that most browsers are set to accept cookies automatically. Each browser has its own functions, so search the Help menu of your browser to see the correct way to modify your cookies. If you disable cookies, you will not have access to many features that make your Web experience more efficient and some of our services may malfunction.
Finally, we collect financial information to which reference is made in Section 5 of this Privacy Policy. We use this financial information to process payments to Club Penguin and to prevent fraud. The financial information that you enter to purchase a subscription is not stored by Club Penguin. However, it is stored by our payment processing provider, acting on our behalf in order to process payments made to Club Penguin and to prevent fraud.
If you do not provide the requested personal information, you may not grant Club Penguin Club Penguin subscription and prohibit access to certain content and functionality of the Club Penguin website or not provided the information, products or services that are requested.
How do we use, disclose and store the information we collect?
In addition to the purposes described in Section 1, we may actively collect and use email addresses and user names to track web site usage and to ensure that users are complying with the Terms of Use also We can use an email address and username to temporarily or permanently ban a user access to the Club Penguin website if the user is behaving inappropriately on the website. We may also use email addresses and user names to enable parents to review PII that the children have submitted to the Club Penguin website and send notifications related to the website, such as any notice of the modifications made to this Privacy Policy. We may also use information in aggregate to analyze site usage, as well as to offer products, programs or services.
We may disclose information when we are legally obliged to do so, for example, in response to a court order or subpoena, or where we disclose information to data processors acting on our behalf (service providers and other companies that provide support services to the operations of our website and do not use or disclose such information for any other purpose). To the extent permitted by applicable law, we may also disclose personally identifiable information in response to a request from an agency of law enforcement or other public agency (including schools or children services) or if we believe that such disclosure may prevent committing an offense or crime, if it facilitates an investigation related to public safety or protect the safety of a child using our website, if you protect the security or integrity of our website or to enable us to take precautions against liability claims.
If we sell all or part of our business or transfer our assets, or if we were subject to a merger or business transfer, we may transfer PII to third parties as part of that transaction, to the extent permitted by applicable law .
Collecting information to third-party Web sites and sponsors
Do not allow other companies to send advertisements or request information from our users. We intend to keep the Club Penguin free of any direct advertising of this nature.
Security
The security of your personal information is of utmost importance to us. We have implemented appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. When you submit sensitive information, such as your credit card number or our subscription form, the information is encrypted using standards-based technology of Secure Socket Layer (Secure Socket Layer - SSL).
We operate globally and may transfer your personal information to individual companies Family Walt Disney companies or third parties located in different parts of the world for the purposes described in this Privacy Policy. Always be transferred, stored or you process your personal information, we will take reasonable steps to safeguard the privacy of your personal information. In addition, when we use or disclose personal information transferred from the EU to the U.S. or Switzerland, we comply with the Safe Harbor Principles established by the U.S. Department of Commerce, use standard contractual clauses approved by the European Commission we adopted other measures in accordance with relevant legislation to ensure adequate protections or obtain their consent. We also apply the substantive requirements of the Safe Harbor Principles when transferring personal information from Australia.
Financial information
As indicated in Section 1, if a child is recorded like to purchase a paid subscription, we require the full name of the parent of the child, email address and billing information for the credit card, including address, the time of purchasing the same. Club Penguin does not store this information directly, but it is collected and stored by our payment processing provider to process payments made to Club Penguin and to prevent fraud. The information shall be protected by the application of appropriate security measures and will not be used for other purposes. Furthermore, our payments processing vendor has agreed to maintain the confidentiality, security and integrity of financial and personal information that you get from the Club Penguin website and use it only on our behalf. Our supplier is subject to all applicable privacy laws relating to the provision of financial services.
Access to information; objection to the collection and retention of information
Please contact us, as mentioned in Section 7, if you want to access the PII you or your child that we have collected online, correct errors in such information, request removal of such information or to request that such information no longer collected or stored. Data erasure may result in closure of the account and / or membership of Club Penguin.
Please be sure to include your email address and a phone number where you can be reached. To protect your privacy and security of your child and we will take reasonable steps to verify your identity before granting access to the personal information we collect and maintain about you or your child.
Changes to this Privacy Policy
From time to time, we may change this privacy policy to adapt to new technologies, regulatory requirements, industry practice or other purposes. We will notify you if the changes are material and, if required by applicable law, we will request your consent.
Contact Us
If you have questions or wish to send us comments about this Privacy Policy, please send an email with your questions or comments to support.es @ clubpenguin.com or write to:
Club Penguin
c / c Disney Online Studios Canada Inc.
Attention: Privacy
Suite 500 - 1628 Dickson Ave
Kelowna, British Columbia V1Y 9X1
CANADA
You can also call us at +1-877-261-9482 (U.S. and Canada) or 1 +250-469-6380. (If you are 18 or older, you must have permission from a parent or your legal guardian to call this number.)
We assure you that the personal information you provide in any communication you send to the postal or e-mail or phone numbers above not be used to send promotional materials, unless you request it.
Final note for parents
Internet offers a world of opportunities for children. Your involvement and guidance are essential for children to live a safe and rewarding experience over the Internet. We invite you to visit the website and read together GetNetWise.org the "Kids Safety". Your efforts to instill responsible information practices will help to guide their children to websites appropriate for their age and make sure their children live enriching experiences online.
Effective Date
The privacy policy set out above is effective as of January 11, 2012, and applies to all information previously obtained from Club Penguin. We reserve the right to change the Privacy Policy at our discretion. Inform users of any changes Club Penguin publishing a new privacy policy on the website of Club Penguin, and the date of entry into force of any change of privacy policy will be clearly marked. As required by law, we will not use PII in a manner that is substantially different from that described in this Privacy Policy without prior notification of such practices and the application for consent to such uses. To make changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Club Penguin is a licensee of the TRUSTe Children's Online Privacy Seal Program. If you believe we have not responded to your request or has not been satisfactorily addressed, please contact TRUSTe through http://www.truste.org/consumers/watchdog_complaint.php
